333bm's Privacy Policy
Your personal information is completely safe with us. This policy clearly explains how 333bm collects, stores, and uses your data.
333bm ("we", "our", "platform") is a popular online betting and casino service provider in Bangladesh. We give the highest priority to the privacy of our users ("you", "your"). This privacy policy will inform you how 333bm collects your personal information, why it does so, how it is used, and what measures we have taken to protect your information.
By using 333bm's website (333bm.cam), its mobile version, or any related services, you are agreeing to the terms of this privacy policy. If you do not agree with any part of this policy, please refrain from using our services and contact our support team.
This policy has been prepared in accordance with applicable data protection regulations in Bangladesh and may be updated from time to time. If there are significant changes, we will notify you by email or through a notice on the platform.
333bm collects various types of information from different sources. Each category is described in detail below.
Registration and Identity Information
We collect the following information when you create an account:
- Full name and date of birth (for age verification)
- Email address and mobile number
- Residential address (where applicable)
- Identity verification documents (if required)
- Preferred language and currency settings
Financial and Transaction Information
Information related to deposits, withdrawals, and bets, including:
- bKash, Nagad, Rocket mobile banking numbers
- Transaction history and amounts
- Date and time of deposits and withdrawals
- Bonus claims and wagering information
- Win and loss records
Technical and Usage Information
Information automatically collected while using the platform:
- IP address and device identifiers
- Browser type and operating system
- Login time and session duration
- Pages visited and click patterns
- Cookies and similar tracking information
Communication Information
Information collected when you contact us:
- Live chat conversation logs
- Email correspondence and support tickets
- Complaint and feedback records
- Survey or opinion submission information
333bm uses your information only for specific and legitimate purposes. Each purpose is clearly stated below.
| Purpose | Description | Legal Basis |
|---|---|---|
| Account Management | Registration verification, login security, account settings management | Contractual necessity |
| Service Provision | Processing betting, gaming, deposits, and withdrawals | Contractual necessity |
| Security and Fraud Prevention | Detecting unusual transactions, preventing multiple accounts | Legitimate interest |
| Age Verification | Confirming that the user is 21 years of age or older | Legal obligation |
| Customer Service | Live chat support, complaint resolution, answering queries | Contractual necessity |
| Bonuses and Promotions | Processing welcome bonuses, VIP rewards, and promotional offers | Contractual necessity |
| Responsible Gaming | Monitoring playing patterns, identifying problematic behaviour | Legitimate interest and legal obligation |
| Service Improvement | Analysing and improving platform performance | Legitimate interest |
Introduction to Cookies
Cookies are small text files stored on your device when you visit 333bm's website. These files are used to improve your browsing experience, remember your preferences, and ensure the platform functions correctly.
Essential Cookies
These cookies are necessary for the core functionality of the platform — maintaining login sessions, security tokens, and language settings. They cannot be disabled.
Analytics Cookies
These cookies are used to understand how the platform is being used. They do not identify you directly — they only analyse overall usage patterns.
Functionality Cookies
Used to remember your preferences — such as language selection, preferred game categories, and display settings. You can control these from your browser settings.
333bm does not sell your personal information to third parties. However, in certain circumstances we may share your information with the parties listed below.
Service Provider Partners
Necessary information may be shared with payment processors (bKash, Nagad, Rocket), technology infrastructure providers, game content suppliers, and customer service providers. These partners are required to use the information only for specified purposes.
Legal obligation
Information may be disclosed under court orders, lawful requests from investigative agencies, or obligations under applicable law. In such cases, we will follow legal procedures and provide only the minimum information required.
Fraud Prevention
Necessary information may be shared with relevant agencies and partners to prevent fraud, money laundering, or other illegal activities.
Business Transfers
If there is any change in 333bm's business operations (such as a merger or acquisition), your information may be transferred to the new operating entity. We will provide advance notice in such cases.
333bm is committed to ensuring the highest level of protection for your personal and financial information. We keep your data secure using industry-standard technology and practices.
SSL Encryption
256-bit SSL/TLS encryption is used for all data transmissions, keeping your information completely protected from third parties.
Secure Servers
Your data is stored on secure, encrypted servers. The servers undergo regular security checks and the latest security patches are applied.
Access Control
Only authorised staff can access your personal information. Every access is logged and regularly audited.
Two-Factor Authentication
The option to enable Two-Factor Authentication for account login is provided, giving your account an additional layer of security.
Regular Security Audits
The platform's security measures are regularly reviewed and updated. Any security risk is quickly identified and the necessary steps are taken.
Data Backup
Your information is stored in secure, encrypted backups. Even in the event of a technical issue, your data and transaction history remain protected.
Policy for Determining Retention Periods
333bm retains your information only for as long as it is needed to fulfil the purpose for which it was collected, or as required by legal obligations. The retention periods for different types of information are listed below:
- Active account information: For the duration the account is active and for at least five years after it is closed.
- Financial transaction records: For at least seven years (as required by financial regulations).
- Communication logs: For at least three years for customer service purposes.
- Security-related information: Until the resolution of any potential legal claims.
- Cookies data: Automatically deleted at the end of a session or after a set period, depending on the type of cookie.
As a user of the 333bm platform, you have important rights over your own information.
Right to Access
You have the right to know what information we hold about you. You can request a copy of your information through the support team.
Right to Rectification
If there is any incorrect or incomplete information in your account, you have the right to have it corrected. This can be done through your profile settings or via support.
Right to Erasure
In certain circumstances, you may request that your information be deleted. However, some information must be retained for a set period due to legal obligations.
Right to Restrict Processing
In certain cases, you may request that the processing of your information be restricted. We will process this request as quickly as possible.
Right to Withdraw Consent
For information processed on the basis of consent, you may withdraw your consent at any time. This will not affect the lawfulness of processing carried out before the withdrawal.
Right to Lodge a Complaint
If you have any complaint about our processing of your information, you can inform our support team directly. We will consider your complaint with due seriousness.
333bm strictly prohibits anyone under 21 years of age from registering or using an account. Our platform is only for individuals aged 21 or older. We use age verification methods during registration and verify identity documents when necessary.
If we discover that a minor has created an account by providing false information, we will immediately close that account and delete the collected data. Parents or guardians who have concerns about this may contact us.
333bm reserves the right to update this privacy policy as needed. If there are significant changes to the policy, we will notify you through any of the following methods:
- A notice will be sent to your registered email.
- A notification will be shown when you log in to the platform.
- The update date at the top of this page will change.
If you continue using the platform after the changes, it will be assumed that you agree to the new policy. Therefore, it is advised to review this page regularly.
If you have any questions, concerns, or requests regarding this privacy policy, please contact our dedicated support team.
Email: [email protected]
Live Chat: 24/7 support available in Bengali
For privacy-related requests, write "Privacy Request" in the subject line of your email. We generally process your request within business days. Complex requests may take longer and we will keep you updated.
For more related information, visit our Terms & Conditions and Responsible Gaming pages.